Frequently Asked Questions
Find everything you need to know about your Sergio Rossi shopping experience, from our artisanal craftsmanship to shipping and returns.
How can I determine my correct size for Sergio Rossi shoes?
Our footwear generally follows standard Italian sizing. For the best fit, we recommend consulting our detailed Size Guide available on each product page, which includes measurements and conversion charts for US, UK, and EU scales.
What is the shipping timeframe for international orders?
We offer Express Shipping worldwide. Orders are typically processed within 24-48 hours, and delivery usually takes 3 to 5 business days depending on the destination country and customs clearance.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and original packaging intact. Please note that personalized items are final sale and cannot be returned.
Are Sergio Rossi products handcrafted?
Yes, every pair of Sergio Rossi shoes is a masterpiece of Italian craftsmanship. Our products are handmade in our San Mauro Pascoli factory, where traditional techniques meet contemporary design to ensure the highest quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Klarna, depending on your shipping region.
How should I care for my luxury leather shoes?
To preserve the beauty of your shoes, we recommend avoiding contact with water, oils, and direct heat. When not in use, store them in the provided dust bags and use a soft, dry cloth to remove any surface debris.